Home Tips Fios Equipment Return: A Step-By-Step Guide!

Fios Equipment Return: A Step-By-Step Guide!

fios equipment return
fios equipment return

If you’ve recently cancelled service with Verizon Fios, you may be unsure how to return your equipment. Verizon has a strict return policy and may charge a fine if you don’t follow their guidelines correctly.

Therefore, it’s essential to comprehend the return process thoroughly. Doing so will enable a stress-free cancellation procedure.


What You Need To Know Before Returning Fios Equipment

Before you send back your equipment to Verizon, there are a few things you should be aware of. First and foremost, check which items must be returned according to your service plan.

Typically, this includes your modem, router and set-top box (if applicable). Additionally, you may need to return remotes and cable cards.

You have two options for sending your equipment to Verizon: either mail it or bring it directly to a Verizon FiOS TV storefront. Be sure to get a receipt for each piece of equipment sent.

Make sure to securely package your equipment in its original packaging when sending it to Verizon, or they may charge you a fee for damages.

fios equipment return
Fios Equipment Return

Verizon Fios Equipments That Can Be Returned

Depending on the services you have subscribed to, you can return a range of equipment offered by Verizon FiOS.


  • Routers
  • Modems
  • Set-top boxes
  • DVRs
  • Remote controls
  • Power cords
  • Ethernet cables

It’s important to note that you must return your equipment to Verizon FiOS once you have canceled your services to avoid being charged any fees for unreturned equipment.

You can either schedule a pick-up with Verizon FiOS, drop off the equipment at a Verizon store, or use a prepaid shipping label to mail the equipment back to Verizon FiOS.

Be sure to follow the instructions provided by Verizon FiOS for returning the equipment to ensure a smooth process and avoid any additional charges.

How Do I Return Equipment To Verizon Fios?

Verizon equipment returns are simple, and you can choose from several different options based on your needs.

  • Gather all the equipment you need to return. This includes set-top boxes, modems, routers, or any other devices provided by Verizon, as well as any power cords or cables that came with the equipment.
  • Decide whether you want to return the equipment in person at a Verizon store or by shipping it back using a prepaid shipping label.
  • If you choose to ship the equipment back, log in to your Verizon account and navigate to the equipment return page. From there, you can select the equipment you wish to return and print out a prepaid shipping label.
  • Carefully package up the equipment, making sure to include all necessary components. If possible, use the original packaging to ensure that the equipment is protected during shipping.
  • Attach the prepaid shipping label to the box, covering any old shipping labels or barcodes.
  • Drop off the package at a shipping location, such as a post office or shipping center. Make sure to get a receipt as proof of shipment.
  • If you choose to return the equipment in person, use the Verizon store locator on their website to find a store near you.
  • Bring the equipment with you to the store and let a representative know that you would like to return it.
  • Make sure to return the equipment in good condition, free of any damage or excessive wear and tear.

Overall, you can easily return your Verizon equipment by either personally returning it or by shipping it back using a prepaid label. Just make sure to gather all necessary components and return the equipment in good condition.

Verizon Return Center
Verizon Return Center

Verizon Return Center

A Verizon return center is a place where you can bring back any Verizon equipment you have, like a router, modem, or TV box, after you cancel your Verizon services. You can return the equipment in person at a Verizon store, or use a prepaid shipping label to send it back.

Verizon should send you a letter outlining the items to return. It also includes a shipping label and instructions on how to send it back.

Once you have your label and instructions, simply pack up your equipment and drop it off at a UPS store. If you don’t know where to find one near you, use the store finder on Verizon’s website for assistance.

Within 30 days of terminating your service, you must return all Verizon Fios equipment.

Verizon Fios Return Label
Verizon Fios Return Label

Verizon Fios Return Label

A Verizon FiOS return label is a prepaid shipping label that you can use to send back any equipment you have from Verizon FiOS, like a router or modem, after you cancel your services. This label is provided to you by Verizon and you can use it to send back the equipment for free.

Also, just follow the instructions provided by Verizon for returning the equipment and make sure to properly package the equipment before shipping it back. This is a convenient and hassle-free option for returning your equipment if you are unable to drop it off at a Verizon store or schedule a pick-up with Verizon.

Verizon Equipment Return Made Easy: Find a Store Near You

To find a store near you, simply visit the Verizon website and use their store locator tool. Just enter your zip code or city and state, and the tool will provide a list of Verizon stores nearby along with their hours of operation. Then, bring your equipment with you to the store and a representative will assist you with the return process. It’s that easy!

Items To Be Considered In Fios Equipment Return

1. Packaging

No matter why you’re returning Fios equipment, be sure to carefully package it for safe shipping back to Verizon in excellent condition. Doing this can help avoid any penalties from the company in the future.

If you’re uncertain how to pack your equipment for shipment, reach out to the retailer that sold it or Verizon customer support for detailed instructions on packing for return.

2. Shipping

Shipping your equipment back to Verizon can be a tedious process. For ease, consider using free return mail via UPS or dropping off at an authorized Verizon store near you.

Maintain the receipts for every piece of equipment sent back. This will be essential in case anything goes awry during the return process.

You’ll have to pay an expensive fee if you fail to meet Verizon’s 30-day return policy requirement.

We tried to find answers to all the questions you might have about fios equipment return. You can start your return process by following the steps above. We have also answered your questions below.

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Frequently Asked Questions

How do I cancel my FiOS service?

To cancel your FiOS service, you can either call the Verizon customer service or cancel it online through your Verizon account. Contact: 844-837-2262

Can I return Verizon equipment after 30 days?

Yes, you can return Verizon equipment after 30 days, but you may be charged an unreturned equipment fee.

Can I return FIOS equipment to Verizon store?

Yes, you can return FIOS equipment to a Verizon store.

Can Verizon waive restocking fee?

Verizon may waive the restocking fee in certain circumstances, such as when the equipment is defective or the return is due to a Verizon error. However, it’s best to check with Verizon customer service to confirm if they can waive the fee in your particular case.

How long does it take to get a refund from Verizon?

The length of time it takes to get a refund from Verizon can vary depending on the reason for the refund and the payment method. Generally, refunds can take up to two billing cycles to process and appear on your account.

Do I have to pay to return Verizon equipment?

If you use the prepaid shipping label provided by Verizon, you do not have to pay for the return shipping of their equipment. However, if you choose to use a different shipping method or return the equipment in person, you may need to pay for the shipping or drop-off fees.

How do i return Verizon equipment to UPS?

To return Verizon equipment to UPS, you need to use the prepaid shipping label provided by Verizon and affix it to the package. Then you can drop off the package at any UPS store or authorized location or arrange for a pickup by contacting UPS.